Please send us an email with:

1. A screenshot of your Preview subscriptions.

Please use this guide to access your Apple subscriptions:
https://support.apple.com/en-au/HT202039

Please use this guide to access your Google subscriptions:
https://support.google.com/store/answer/6160235?hl=en-AU

If you purchased on Preview Desktop, please use this link:
https://preview.app/settings/billing

2. A screenshot of your settings in Preview. It’s the “Gear” icon in the app.

3. Please also give us the Instagram usernames of all your current and past Preview accounts.

Click here to send us an email.

You can manage one Instagram account for free.

Then you need to get a Pro or Premium plan for each Instagram account you want to manage in Preview.
1 Instagram account = 1 Preview subscription.
2 Instagram accounts = 2 Preview subscriptions.

The Premium plan has “Unlimited Users”. Users are people that you can give access to your Preview feed (your team members or friends).

You can share your Preview feed (and features) with as many people/devices as you want.

Please note that you don’t need to get a Premium plan per device or per person. You only need one Premium plan for your entire team.

To add more accounts in your Preview App, please follow the steps here.

The 2 months for free is part of the Yearly plans. So when you subscribe to the Yearly plan, you will only pay for 10 months, instead of 12. You get 2 months for free!

• Go in your Preview settings
• Select your subscription (Pro or Premium)
• Press on “Cancel subscription”

For purchases made on your iPhone, please go here.

For purchases made on your Android, please go here.

For purchases made on Preview Desktop, please go here.

If this doesn’t work, please try this:

• Restart your phone (don’t uninstall Preview, just restart your phone)
• Open Preview
• Go in your Filter Pack
• Press “Buy”
• Press “Restore Purchase”

If it still doesn’t work, please send us an email.

To set up the auto-post feature in Preview:

• Press on the post you want to schedule
• Open the caption
• Turn on “Schedule Post”
• Turn on “Auto-Post”

Preview has been officially reviewed and approved by Instagram.

So the features you see in Preview are the ones Instagram allows.

So far, Instagram allows auto-post for:

• Photos
• Videos
• Carousels
• Reels
• Insta Stories

You can auto-post all these with Preview App from your phone and computer.

Yes you can.

To tag people with Preview:

• Turn on “Schedule Post”
• Turn on “Auto-post”
• Tap on “Tag People”

You can tag up to 20 accounts.

Are you receiving emails that your post failed to auto-post?

The auto-post system is managed by Instagram themselves, within Preview.

Sometimes, Instagram is having some issues with their system, which stops posts from automatically posting successfully.

In this case, you will need to post to Instagram manually, or schedule to auto-post it again.

If the problem persists, and you keep receiving auto-post failed emails on a continual basis, please let us know.

When you post from Preview to Instagram manually, it’s normal that your post gets posted because Instagram automatically crops it (if needed) before you post.

But when you choose auto-post, the post has to already be the size that Instagram needs. Otherwise Instagram can’t automatically crop it (like it does when you post manually).

Just make sure your photos or videos are the dimensions Instagram needs, and it will auto-post with no issues.

If you need to crop your images, you can do it using your phone’s editing tool (before you upload in Preview). Or you can crop using the “crop” tool in Preview App (after you upload it in Preview).

To set up the auto-post feature in Preview:

• Press on the post you want to schedule
• Open the caption
• Turn on “Schedule Post”
• Turn on “Auto-Post”

You can just set a day and time when you want to post.

Preview will send you a notification when it’s time to post.

To post:

• Select the photo you want to post
• Press on the “Share” button (the one on the bottom right corner)
• Select “Post on Instagram”
• Follow the prompts
• Paste once you are on the Instagram caption screen (Preview automatically copies it for you)
• Post

If you would like us to send you an email when the auto-post is available, please send us an email here.

You can tag up to 20 accounts when you use the auto-post feature in Preview.

• Go on your app store
• Search for Preview
• Open Preview’s app store page (where you can read the description)
• Check if there is an “Update” button

• They write their hashtags in their Preview caption
• When they post from Preview to Instagram they paste their caption on Instagram
• Cut the hashtag part
• Post
• Paste the hashtags in the comments

This is a message from Instagram. The Instagram account you are trying to tag is a private account.

Instagram doesn’t allow people to automatically tag private accounts at the moment.

This is a message from Instagram. Instagram needs you to crop your photo or video in the official Instagram post size.

Official Instagram sizes are between:

• Aspect ratio 4:5 (example: 1080x1350px), and
• Aspect ratio 16:9 (example: 1920x1080px)

This means you can also post square photos and videos (aspect ratio 1:1, or 1080x1080px).

Please try this:

• Go to Settings in Preview
• Press the button next to your username
• Press “Unlink Instagram Account”

Then still in the settings:

• Turn on the button next to Instagram, and
• Link your account again by choosing the option to login with Facebook

This is an issue with Instagram.

Please turn off your mobile WiFi and use your phone’s Internet to log in with your Instagram account in Preview.

After you have logged in, you can turn on your WiFi again.

Many people all over the Internet are having this issue too.

Check out this blog post and the comments section to see what they are saying and what works for them: Click here.

If you see an “Access denied” message, please try this:

1. Check that you have the latest version of Preview installed. This is important.
2. Please click here to remove Preview from your authorised apps
3. Come back in Preview. You should get asked to log in again to reauthorise Preview. Please log in again.

Want to change the Instagram account you logged in with in Preview?

Please do this:

• Go to settings in Preview app
• press the button with your username
• press “Unlink Instagram Account”

Then still in settings:

• press “Link Instagram account” and link your other Instagram account.

If you get this message, then you don’t have a Preview account for the account you are trying to log into. Please create a new account.

If you think that you do have a Preview account, send us an email.

When you login on Preview with Instagram, you must login with your Instagram username (not email) and password.

If you have 2 accounts linked on Instagram or created your account using Facebook, then your account might not have a password.

Please try the following steps to give your account a password and login on Preview:

1. Go to the Instagram app and access your account
2. Go to Edit Profile
3. Give yourself an email address that is different from your other account
4. Go here and enter the new email address: https://www.instagram.com/accounts/password/reset/
5. Click the link on the email you will receive and give yourself a password for your account.
6. Come back to Preview and log in with the username and new password.

• Go in your Preview settings
• Scroll down to the bottom of your settings screen
• Press on “Delete account” or “Logout”

If you have multiple accounts on Preview and you just want to delete one, check step 3 in this tutorial.

Instagram just started loading posted Reels in other apps / websites.

You had probably created a “Placeholder” using Preview’s Placeholder feature.

You can now delete this Placeholder to remove the duplicate.

To know which one is the Placeholder:

• Select one of the posted Reels in Preview
• The menu bar will appear at the bottom of the screen
• If you see a “Bin” icon, press it
• If you don’t see the “Bin” icon, press the other Reels and delete it

• Go in your Preview settings
• Turn off “Load Instagram posts”

• Press on the + button
• Press “Placeholder”
• Choose “Add image from Library” (you could screenshot your cover and crop them “square” to show exactly the part that should be your cover)

If you have a Creator or Business Instagram account, and you want to see your posted Reels in an approved app / website (like Preview), you need to log in with a Facebook account.

If you don’t have a Facebook account, you can create one just to link to your Instagram account. A lot of people do this and never use their Facebook Page.

If you have a Facebook account, please do this:

• Make sure you link your Facebook account to your Instagram account (go on Instagram > Edit Profile > Page)
• Then go in your Preview app settings and login with Facebook

If you have a Personal Instagram account:

• You can use our Placeholder Feature to safely load your Reels in Preview.

Do you have a Business / Creator Instagram account? Or a Personal account?

If you have a Business / Creator account:

Did you post your Reels on your main feed, then removed it and only show it in your Reels tab?

If so, the Reels might still appear in the posted main feed in Preview. This is because Instagram hasn’t updated their backend system yet.

We’ve reported this issue to Instagram. We just have to wait. They usually fix issues like this quickly.

We will see if there is anything we can do on our end in the meantime.

For now, you can use the “Hide” feature in Preview to hide your Reels. Just press on it, and press on the “eye” button.

If you have a Personal Instagram account:

Instagram automatically loads all your posted Reels in other apps / websites. Whether you posted them in your main feed or Reels tab only.

This is how their backend works at the moment. Hopefully they will update it soon.

For now, you can use the “Hide” feature in Preview to hide Reels from your main feed (press on the Reels > press on the “eye” button”).

Yes you can. On the phone app and desktop.

You can auto-post as many Reels as you want. There is no limit per day, week or month.

Click here to see the step-by-step tutorial.

Unfortunately Instagram does not allow other apps and websites to automatically set a cover image if it is being auto-posted.

They only allow to set your own cover if you are manually uploading your video.

Hopefully Instagram will allow this soon. If they do, we’ll make sure we add this feature!

In the meantime, you have 2 options:

1) Manually post the video
This way you can manually upload your cover image.

Or

2) Add your cover image as the first frame of your video
It can be a second long (or even less). Instagram will automatically pick the first clip of your video as the cover image.
A lot of people do this, and your followers won’t notice it because it will appear too fast.

 Instagram doesn’t allow anyone to rearrange or edit photos that have already been posted on Instagram. They are fixed.

You can use Preview to plan your future posts. You will be able to see how your feed will look like before you post anything on Instagram.

Do this:

• Press on the “+” button (the top right corner of your screen on the phone / bottom right corner of your screen on the computer)
• Press “Library” to choose photos/videos from your camera roll
• Your photos will appear in your Preview feed
• You can now move them

Want to see all the features in Preview?

Have a look at our step-by-step tutorial here: How to Get Started with Preview

• Install the latest version of Preview (go in your app store app and check if there is an update available)
• Restart your phone (don’t uninstall Preview, just restart your phone)

• Go to settings in Preview app
• Press the button with your username
• Press “Unlink Instagram Account”

• Press “Link Instagram account” and link your Instagram account again.

At the moment Instagram doesn’t load collab posts in other apps or websites. 

They only load photos, carousels, and videos.

• Take a screenshot of the post (or get the cover image of the video)
• Press + in Preview
• Choose “Placeholder”
• “Add cover image from Library”
• Choose the screenshot image
• Choose a type (don’t worry if it’s not a Reels or Video, just choose one of them)
• Set a day and time when you posted
• Add

Have a look at this tutorial here.

Yes you can.

Check this blog post to see how to do it on Preview’s phone app and Desktop.

Yes you can.

Check this blog post to see how to schedule your posts to Facebook as well.

For purchases made on your iPhone, please go here.

For purchases made on your Android, please go here.

For purchases made on Preview Desktop, please go here. 

Instagram changed their hashtag system. They do not allow any other apps or websites to automatically load hashtag suggestions as you type.

Preview has been officially approved by Instagram and follows Instagram’s Rules and Policies to keep your account safe.

If Instagram brings out a hashtag suggestion tool, we will add it in Preview. 

For now, here is what you can do:

1. Use the Hashtag Finder (we do the hashtag research for you, for different accounts, industries, businesses and target followers/customers)
2. Save your favorite hashtags in Preview so you can re-use them whenever you want

Please check if you have allowed notification for Preview in your phone settings. To check if you have the notification turned on for Preview, do this: iPhone:

• Open your iPhone settings
• Select “Notifications”
• Find “Preview” in the list of apps
• Make sure “Allow Notifications” is turned on and turn on all the ALERTS

Android:

• Open your Android phone settings
• Select “Apps”
• Find “Preview”in the list of apps
• Select “Notifications”
• Turn on “Allow notifications”and “set as priority”.

After checking your notification settings, please try this:

• Schedule a photo for 5 minutes in the future
• Go out of Preview and leave your phone
• Wait
• See if you get a notification

If you are still not getting a notification, please email us.

Yes you can. You will need to get a Premium Plan.

Once you have a Premium plan, you can share your Preview feed with as many devices as you want.

You only need ONE subscription to sync your Preview posts with your other devices.

If you already have planned posts in Preview, please wait for your posts to synchronise. Just leave your phone with Preview open on your screen.

Have a look at this guide for more information: How to upgrade to a Premium Plan?

Yes you can. You and your team member(s) will need to get a Premium Plan.

See this guide on the team feature.

What happens when you paste once you are in your Instagram caption?

Instagram doesn’t allow automatic pasting. Preview automatically copies the caption and hashtags for you and then you have to paste them once you are on Instagram.

Please have a look at this video to see how to paste your caption once on Instagram: watch the video.

What if your caption and hashtags disappear after you post on Instagram?

Please try this:

• Check if you wrote the same hashtag twice
• Check if you wrote more than 30 hashtags (Instagram hashtag limit is 30 hashtags per post)
• Check if you tagged the same account twice in your caption
• Check if your caption is not too long (Instagram has a limit)

Sometimes Instagram doesn’t post a photo or deletes the caption if we do those things.

• Press on the “+” button
• Select “Carousel”
• Select your photos and videos
• Done

Please also have a look at this guide with the images: Click here.

• Select another Instagram photo and press on the “reload” icon. Your other Instagram photo will appear again.
• If it doesn’t work, restart Preview (don’t uninstall it, just restart it).
• If that doesn’t work, restart your phone.

Try this:

• Check if you have enough storage space on your phone
• Check that you have allowed photo access to Preview in your phone settings (see the tutorial below)

• Go in your iPhone settings
• “Privacy”
• Select “Photos”
• Find “Preview” in the list of apps and select it
• Select “Read and Write”

Android:

• Go in your phone settings
• “Apps”
• Find “Preview” and select it
• Under “App Settings”, go in “Permissions”
• Turn on “Storage”

If you have an Android phone, please try this:

1. Hold your finger pressed on a photo, or
2. Select photos from the “Photos” app

You have 2 options:

1. Get a Premium Plan in Preview

Only the Premium plan synchronizes your posts across multiple devices.

Very important:

• You will need to subscribe to the Premium plan on your old phone – where all your planned posts are.
• Then wait for your posts to load to the Cloud (when there are no more blue clouds on your posts).
• Once all your posts are loaded, you can log in to your Instagram account on your new phone.

Here is the quick tutorial.

Note: The Premium plan will also unlock ALL the features of your Preview App – including the Desktop version.

2. Backup your old phone and restore on new phone
If you don’t want to get the Premium plan, you can backup your old phone on your computer and then restore the backup on your new phone, and your planned posts will be on your new phone.

1. Can you please check if you have the latest version of Preview installed on your phone?

• Go to your App Store app
• Search for Preview
• Open Preview’s app store page (where you can read the app description)
• See if there is an “Update” button.

2. Restart your phone (don’t uninstall Preview, just restart your phone). Then try to repost again.

If this doesn’t work, then please email us:

• A screen recording of you trying to repost a photo/video so we can see what’s happening.
• The Instagram link of one of the photos/videos you are trying to repost so we can test.

Yes you can.

You only need one Premium subscription for your entire team – not one subscription per team member.

You can plan as many posts as you want. There is no limit per day, week or month.

See this guide on the team feature.

You can add as many people as you want.

There is no limit.

You and each of your team members simply need a Premium Plan.

You will be able to plan as many posts as you want too, without any limits per day, week or month.

To log out of an account on Preview Desktop:

• Click on your profile photos (top right corner of your screen)
• Click on the “blue tick” button to log out
• If you have multiple Instagram accounts, you might see a “cross” button (click on it to log out)

Something is happening with Instagram. 

This issue is not related to Preview.

Preview has been officially reviewed and approved by the Instagram team themselves. 

A lot of people all over the world (not related to Preview) are getting their accounts suspended for no reason.

It has been going on for about a week.

• Have a look at this article explaining this worldwide issue.
• And this article warning people that Instagram is suspending people’s accounts for no reason.

How to get your account back?

Have a look at this blog post. This person managed to get their Instagram account back.

Do you get the option to appeal your account being disabled when you try to access your account? If so, fill the form everyday or every second day to try to get someone to get back to you as fast as possible.

We really hope you get your account back.

Not at the moment, because Instagram doesn’t allow other apps and websites to do this yet.

Once they allow it, we will add it in Preview for sure.

Feel free to send us an email here if you would like us to notify you as soon as it is available in Preview.

Yes!

Just email us here, and tell us which subscription you would like to gift (Pro, Premium, monthly or yearly).

We will arrange the gift card for you, plus a printable (or email-able) gift card image.