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FAQs

Subscription

Purchased Pro or Premium but still shows Free?
Please send us an email with:
 
1. A screenshot of your Preview subscriptions. Please use this guide to access your Apple subscriptions and take a screenshot:
 
2. A screenshot of your settings in Preview
 
3. Please also give us the Instagram usernames of all your current and past Preview accounts.
 
Send us an email at [email protected].
Have a Premium plan and want to add more Instagram accounts?

You can manage one Instagram account for free.

Then you need to get a Pro or Premium plan for each Instagram account you want to manage in Preview.
1 Instagram account = 1 Preview subscription.
2 Instagram accounts = 2 Preview subscriptions.

The Premium plan has “Unlimited Users”. Users are people that you can give access to your Preview feed (your team members or friends).

You can share your Preview feed (and features) with as many people/devices as you want.

Please note that you don’t need to get a Premium plan per device or per person. You only need one Premium plan for your entire team.

To add more accounts in your Preview App, please follow the steps here.

What does "2 months FREE" mean?

The 2 months for free is part of the Yearly plans. So when you subscribe to the Yearly plan, you will only pay for 10 months, instead of 12. You get 2 months for free!

How to cancel my subscription?
To cancel your subscription:

  • Go in your Preview settings
  • Select your subscription (Pro or Premium)
  • Press on “Cancel subscription”
How to Get a Receipt / Invoice

For purchases made on your iPhone, please go here.

For purchases made on your Android, please go here.

For purchases made on Preview Desktop, please go here

I bought a filter pack but it is still locked. What should I do?
Please try this: press the “Buy” button again then press “Restore Purchase”.

If this doesn’t work, please try this:

  • Restart your phone (don’t uninstall Preview, just restart your phone)
  • Open Preview
  • Go in your Filter Pack
  • Press “Buy”
  • Press “Restore Purchase”

If it still doesn’t work, please send us an email.

I changed phones. How do I restore my previous purchases?
To restore a purchase, press the “Buy” button again then press “Restore Purchase”.

Posting on Instagram

How to automatically post to Instagram with Preview?

First, make sure you have the latest version of Preview installed on your phone:

  • Go in your app store app
  • Search for preview
  • Open Preview’s app store page (where you can read the app description)
  • Check if there’s an “Update” button

To set up the auto-post feature in Preview:

  • Press on the post you want to schedule
  • Open the caption
  • Turn on “Schedule Post”
  • Turn on “Auto-Post”
How to manually post on Instagram with Preview?

You can just set a day and time when you want to post.

Preview will send you a notification when it’s time to post.

To post:

  • Select the photo you want to post
  • Press on the “Share” button (the one on the bottom right corner)
  • Select “Post on Instagram”
  • Follow the prompts
  • Paste once you are on the Instagram caption screen (Preview automatically copies it for you)
  • Post

If you would like us to send you an email when the auto-post is available, please send us an email here.

Can you tag people with auto-post?

Yes you can. Just press on the “Tag People” option. You can to up to 20 accounts.

Can you tag location?
Yes you can tag the location when you want to auto-post photos with Preview.
 
Click here to look at this tutorial (it’s the last step).
 
Can you set Location tag for videos?
Instagram doesn’t allow any other apps / websites to auto-post videos at the moment. Preview has been officially approved by Instagram, and follows their Rules and Policies to keep your account safe. If Instagram ever allows tagging location for videos, we will add it in Preview straight away.
 
Can you set the Location without auto-posting?
The location tag is available for people who auto post on Instagram only at the moment, because Instagram only allow people to auto-tag location with the auto-post feature. So you will need to turn on the “auto-post” button in Preview, and then you will see the “Add Location” option.
 
If you don’t see the “Location” option, can you please check if you have the latest version of Preview installed on your phone?
 
Like this:
  • Go on your app store
  • Search for Preview
  • Open Preview’s app store page (where you can read the description)
  • Check if there is an “Update” button
 
Can you schedule first comment with Preview?
Yes you can. 
 
You have 2 options:
 
1. Use the “First comment” feature
This feature works with the auto-post.
So if you’re planning to use the auto-post feature in Preview, you can schedule your first comment too.
Just write your hashtags or text in the first comment box.
 
 
2. Manually add your hashtags / text in the first comment
If you are not planning to use the auto-post feature, this is how people post their first comment:
– They write their hashtags in their Preview caption
– When they post from Preview to Instagram they paste their caption on Instagram
– Cut the hashtag part
– Post
– Paste the hashtags in the comments
 
It’s very fast to do.
Alert: "The Following User(s) cannot be accessed"

This is a message from Instagram. The Instagram account you are trying to tag is a private account.

Instagram doesn’t allow people to automatically tag private accounts at the moment.

Alert: "Invalid aspect ratio"

This is a message from Instagram. Instagram needs you to crop your photo or video in the official Instagram post size.

Official Instagram sizes are between:

  • Aspect ratio 4:5 (example: 1080x1350px), and
  • Aspect ratio 16:9 (example: 1920x1080px)

This means you can also post square photos and videos (aspect ratio 1:1, or 1080x1080px).

Can I auto-post carousel albums?

Instagram doesn’t allow people to auto-post carousel albums at the moment.

Preview has been officially approved by Instagram and follows Instagram Rules and Policies to keep your account safe. We will add carousel auto-post if Instagram ever allows it.

For now, you can post your carousel manually.

Please click here to see how to post your carousel from Preview to Instagram (see Step 4). 

Login

Can't login with Instagram in Preview? Getting a code error message saying "Invalid Redirect URL"?

Instagram is having an issue with their login system at the moment.

This means that some of you might be having issues linking your Instagram with your Preview account.

This only affects personal Instagram accounts.

Note:

You don’t need to link your Instagram account to use Preview.
You can still continue using Preview without linking with your Instagram account (you can still plan your posts, post on Instagram without logging in to your Instagram account). You can log in with Instagram later (once Instagram fixes the issue).

What to do?

  • Wait for a little bit until Instagram fixes the issue (login later).

If you can’t wait, try this:

  • Switch to a Creator or a Business Instagram profile, and login with Facebook in Preview. Click here to see how to switch.

After switching to a Creator or Business Instagram profile, press “Login with Facebook” in Preview to login.

After doing this, if you have any questions and if these tips don’t work, please send us an email here.

Can't login with Facebook? Not seeing your Instagram account?
1. Update your Preview App
Can you please check if you have the latest Preview app update installed on your phone?
Please go to your App Store app, search for Preview and see if there is an “update” button.
 
2. Connecting your Facebook page
Please go through this guide and make sure that you have done step 6:
 
Then go to settings in Preview and press “Log in with Facebook”.
3. Login with Facebook
iPhone: When you login with Facebook in Preview, and if you see a “Edit Settings” button, press on it and make sure you select all your pages.
 
Android + iPhone: Press on the “information” (the little “i”)  button on the top right corner of your screen and follow the steps to login.
”Session Expired” error message?
When you open Preview, does Preview ask you to login with Instagram or Facebook?
If so, please login with your Instagram username and password, or your Facebook account.
How to add multiple accounts in Preview?
 

You can manage one Instagram account for free.

Then you need a Pro or Premium plan for each Instagram account you want to add in Preview.

1 Instagram account = 1 plan.
 
“Incorrect Password" when trying to login to Instagram

When you login on Preview with Instagram, you must login with your Instagram username (not email) and password.

If you have 2 accounts linked on Instagram or created your account using Facebook, then your account might not have a password.

Please try the following steps to give your account a password and login on Preview:

  • Go to the Instagram app and access your account
  • Go to Edit Profile
  • Give yourself an email address that is different from your other account
  • Go here and enter the new email address: https://www.instagram.com/accounts/password/reset/
  • Click the link on the email you will receive and give yourself a password for your account.

Then come back to Preview and log in with the username and new password.

Need more accounts?
You can add more accounts through our website, on your computer:
 
Then you will be able to access them on your phone too.
"Required Permission Missing"?

Please try this:​

1. Update the app

Can you please check if you have the latest Preview app update installed on your phone?
Please go to your App Store app, search for Preview and see if there is an “update” button.
2. Login with Facebook
iPhone: When you login with Facebook in Preview, and if you see a “Edit Settings” button, press on it and make sure you select all your pages.
 
Android + iPhone: Press on the “information” (the little “i”)  button on the top right corner of your screen and follow the steps to login.
 
“Suspicious Login Attempt” issue

This is an issue with Instagram.

Please turn off your mobile WiFi and use your phone’s Internet to log in with your Instagram account in Preview.

After you have logged in, you can turn on your WiFi again.

Many people all over the Internet are having this issue too.

Check out this blog post and the comments section to see what they are saying and what works for them: Click here.

You login but get asked to login again straight away?

Please try this:

  • Go to your Preview settings
  • Press the button with your Instagram username
  • Press “Unlink Business account”
  • Go back to your Preview feed
  • Refresh your feed by pulling it down
  • You will get asked to logging with Instagram
  • Login with your Instagram account (not with Facebook)
"Access denied" message

If you see an “Access denied” message, please try this:

1. Check that you have the latest version of Preview installed. This is important.
2. Please click here to remove Preview from your authorised apps
3. Come back in Preview. You should get asked to log in again to reauthorise Preview. Please log in again.

Switch Instagram account linked to your Preview account

Want to change the Instagram account you logged in with in Preview?

Please do this:

  • Go to settings in Preview app
  • press the button with your username
  • press “Unlink Instagram Account”

Then still in settings:

  • press “Link Instagram account” and link your other Instagram account.
"Account Not Found" when I try to log in Preview?

If you get this message, then you don’t have a Preview account for the account you are trying to log into. Please create a new account.

If you think that you do have a Preview account, send us an email.

I have multiple Instagram accounts linked to one email. How to add one to Preview?

When you login on Preview with Instagram, you must login with your Instagram username (not email) and password.

If you have 2 accounts linked on Instagram or created your account using Facebook, then your account might not have a password.

Please try the following steps to give your account a password and login on Preview:

  1. Go to the Instagram app and access your account
  2. Go to Edit Profile
  3. Give yourself an email address that is different from your other account
  4. Go here and enter the new email address: https://www.instagram.com/accounts/password/reset/
  5. Click the link on the email you will receive and give yourself a password for your account.
  6. Come back to Preview and log in with the username and new password.
I cannot login to my Instagram account. What should I do?

Instagram might be having problems with its login system. Preview doesn’t have control over the Instagram login system. Please try these solutions:

  1. You don’t need to login to Instagram to start using Preview. You can use Preview without logging in for now. You can log in later when Instagram is back to normal.
  2. Please restart your phone and try to login again.
  3. Make sure you have the latest version of Instagram installed on your phone.
  4. Here are few more tricks you can try: Please read these solutions.
  5. A trick that seems to work: Some people managed to log in. They told us that they tried to login in over and over and over again, and eventually Instagram logged them in. If you can, please try to log in multiple times.

Hopefully Instagram will fix their login issue soon. They usually do within a few days.

How to delete or logout of my Instagram account on Preview?
To delete or logout of your Instagram account:

  • Go in your Preview settings
  • Scroll down to the bottom of your settings screen
  • Press on “Delete account” or “Logout”

If you have multiple accounts on Preview and you just want to delete one, check step 3 in this tutorial.

IGTV & Reels

Posted Reels + IGTVs are not showing up in Preview?
Instagram cannot load Reels and IGTVs inside other apps and websites at the moment because they are different from normal posts.
 
But we have created a new feature to load your posted Reels and IGTVs in Preview safely.
 

Preview features

Can I rearrange or edit Instagram photos I already posted on Instagram?

 Instagram doesn’t allow anyone to rearrange or edit photos that have already been posted on Instagram. They are fixed.

You can use Preview to plan your future posts. You will be able to see how your feed will look like before you post anything on Instagram.

Do this:

  • Press on the “+” button (the top right corner of your screen on the phone / bottom right corner of your screen on the computer)
  • Press “Library” to choose photos/videos from your camera roll
  • Your photos will appear in your Preview feed
  • You can now move them

Want to see all the features in Preview?

Have a look at our step-by-step tutorial here: How to Get Started with Preview

How to use Preview? How do I start?
Check out our step-by-step guide.
Instagram Feed not Loading in Preview?
Your Instagram posts are loading directly from Instagram. Preview doesn’t have have any control over them (because it’s against Instagram’s rules to control Instagram posts – and Preview is approved by Instagram).
 
This issue might happen when Instagram is doing some changes in their back-end system. They might be changing / updating something in their system which is impacting how your feed loads. This issue usually lasts a couple of days. They usually brings things back to normal within a week or two.
 
What you can try to do to help:
  • Install the latest version of Preview (go in your app store app and check if there is an update available)
  • Restart your phone (don’t uninstall Preview, just restart your phone)

If this doesn’t work, please try this:

  • Turn off Wi-Fi on your phone
  • Use your phone internet only
  • Go back inside Preview and check if your Instagram feed is loading

If this still doesn’t work, please try this:

  • Go to settings in Preview app
  • Press the button with your username
  • Press “Unlink Instagram Account”
 
Then still in the settings:
  • Press “Link Instagram account” and link your Instagram account again.
 
And if this still doesn’t work, please send us an email.

 

Images flipped / reversed in your Preview Feed?
Update your Preview app! The issue is now fixed.
Need more accounts?
You can add more accounts through our website, on your computer:
 
Then you will be able to access them on your phone too.
How to add multiple accounts in Preview?
 

You can manage one Instagram account for free.

Then you need a Pro or Premium plan for each Instagram account you want to add in Preview.

1 Instagram account = 1 plan.
 
Can I reply to comments with Preview?
Yes you can.
Click here to see how to manage and reply to comments with Preview.
 
How to Get a Receipt / Invoice

For purchases made on your iPhone, please go here.

For purchases made on your Android, please go here.

For purchases made on Preview Desktop, please go here

Do you get message "Unable to load image"?

Please update to latest version of Preview and Instagram.

To update:

  • Go in your Google Play Store app
  • Find Preview App
  • Press on “Update”

Update your Instagram app too.

Hashtags suggestions don't appear when I type in Preview?

Instagram changed their hashtag system. They do not allow any other apps or websites to automatically load hashtag suggestions as you type.

Preview has been officially approved by Instagram and follows Instagram’s Rules and Policies to keep your account safe.

If Instagram brings out a hashtag suggestion tool, we will add it in Preview. 

For now, here is what you can do:

  1. Use the Hashtag Finder (we do the hashtag research for you, for different accounts, industries, businesses and target followers/customers)
  2. Save your favorite hashtags in Preview so you can re-use them whenever you want
Not receiving a notification when it's time to post?

Please check if you have allowed notification for Preview in your phone settings. To check if you have the notification turned on for Preview, do this: iPhone:

  • Open your iPhone settings
  • Select “Notifications”
  • Find “Preview” in the list of apps
  • Make sure “Allow Notifications” is turned on and turn on all the ALERTS

Android:

  • Open your Android phone settings
  • Select “Apps”
  • Find “Preview”in the list of apps
  • Select “Notifications”
  • Turn on “Allow notifications”and “set as priority”.

After checking your notification settings, please try this:

  • Schedule a photo for 5 minutes in the future
  • Go out of Preview and leave your phone
  • Wait
  • See if you get a notification

If you are still not getting a notification, please email us.

What is the timezone in Preview?
The timezone in Preview is based on the timezone you set on your phone, in your phone settings.
Can I sync my Preview feed with my other phones or tablets?

Yes you can. You will need to get a Premium Plan.

Once you have a Premium plan, you can share your Preview feed with as many devices as you want.

You only need ONE subscription to sync your Preview posts with your other devices.

If you already have planned posts in Preview, please wait for your posts to synchronise. Just leave your phone with Preview open on your screen.

Have a look at this guide for more information: How to upgrade to a Premium Plan?

Can I share my Preview feed with my team?

Yes you can. You will need to get a Premium Plan. Once you have a Premium plan, you can share your Preview feed with as many people (and phones) as you want. You only need ONE subscription to share your Preview feed with your team. Your team mates don’t need to get any extra subscriptions. Please see this guide on the team feature.

How do I add another Instagram account in Preview?
Have  a look at this tutorial to see how to add another Instagram account:
How to Schedule Multiple Accounts in Preview
My caption disappears when I post on Instagram. What should I do?

What happens when you paste once you are in your Instagram caption?

Instagram doesn’t allow automatic pasting. Preview automatically copies the caption and hashtags for you and then you have to paste them once you are on Instagram.

Please have a look at this video to see how to paste your caption once on Instagram: watch the video.

What if your caption and hashtags disappear after you post on Instagram?

Please try this:

  • Check if you wrote the same hashtag twice
  • Check if you wrote more than 30 hashtags (Instagram hashtag limit is 30 hashtags per post)
  • Check if you tagged the same account twice in your caption
  • Check if your caption is not too long (Instagram has a limit)

Sometimes Instagram doesn’t post a photo or deletes the caption if we do those things.

How to create one post with multiple photos in it?
To create a post with multiple photos in it:

  • Press on the “+” button
  • Select “Carousel”
  • Select your photos and videos
  • Done

Please also have a look at this guide with the images: Click here.

How to design a beautiful feed?
Download our Instagram Guide. Enjoy!
You will receive an email with the PDF. Check your junk folder if you don’t see it in your inbox.
I hid an Instagram photo. How do I unhide it?
Please try this:

  • Select another Instagram photo and press on the “reload” icon. Your other Instagram photo will appear again.
  • If it doesn’t work, restart Preview (don’t uninstall it, just restart it).
  • If that doesn’t work, restart your phone.
I cannot upload my photos or videos in Preview ?

Try this:

  • Check if you have enough storage space on your phone
  • Check that you have allowed photo access to Preview in your phone settings (see the tutorial below)
How to allow photo access?
 
iPhone:
  • Go in your iPhone settings
  • “Privacy”
  • Select “Photos”
  • Find “Preview” in the list of apps and select it
  • Select “Read and Write”

Android:

  • Go in your phone settings
  • “Apps”
  • Find “Preview” and select it
  • Under “App Settings”, go in “Permissions”
  • Turn on “Storage”
How to upload multiple photos at once in Preview?

If you have an Android phone, please try this:

1. Hold your finger pressed on a photo, or
2. Select photos from the “Photos” app

Team features

Can I share my Preview feed with my team?

Yes you can. You will need to get a Premium Plan.

Once you have a Premium plan, you can share your Preview feed with as many people (and phones) as you want.

You only need ONE subscription to share your Preview feed with your team. Your team mates don’t need to get any extra subscriptions.

See this guide on the team feature.

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